A COMMUTER from Southwater has created a smart phone programme to make it easier for passengers to claim refunds when their train is delayed.
IT worker Arun Gopalam, who travels from Horsham to Clapham Junction every day, was so frustrated with train delays that he has designed an i-Phone app called Delay Repay for people to use on Southern and South Eastern train services.
And this week the app has also become available for use on the London Underground.
Arun, aged 34, of Grange Way, who worked on the programme during his journeys to work, said: “I’ve been in IT for a long time but it was just this year with the delays in the same week the fares went up I decided to design the app.
“You were paying more, but the train was delayed in the morning and the evening that week.
“I needed to claim for it online and I got £6 or £7 back, but I think most people don’t claim.”
He said he hopes his app will make it easier for passengers to claim.
“If your train gets delayed by half an hour or an hour, you enter your details on the app and I pass them onto the train company.
“It operates on the criteria of the train companies.
“They do provide this on their websites, but I’m just helping people to make it easier.
“You can take a picture of your ticket and enter your journey details all on one screen.
“All your personal details are installed on the phone, so for any claim you make, it saves your details rather than having to enter them every time.
“You will get an email from the train company, they will look at the train journey details and will send a cheque.”
He said the app could be available for Android phones in the near future.