UPDATE: Council raise concerns with company after ‘aggressive’ behaviour in Horsham town centre

The Forum in Horsham town centre
The Forum in Horsham town centre

Horsham District Council has raised concerns with a credit card company after visitors to Horsham town centre criticised their staff.

A number of people contacted the County Times or wrote on our Facebook page complaining of ‘aggressive’ sales tactics of workers who approached shoppers last week and over the weekend from a mobile base in the Forum.

A spokesperson for Horsham District Council said: “We were very concerned to hear that members of the public have been subjected to overzealous sales activity by a credit card company who were promoting their services on the Forum last weekend (May 16/17).

“The space on the Forum is managed by the council and is the only bookable promotional space available in the town.

“Whilst people booking the space do not need licences, we do make a judgement as to the suitability of organisations using this space.

“As a result of this feedback, we will be reviewing our booking conditions to include suitable obligations in terms of behaviour and we have raised the concerns made with the agency involved.”

Shoppers claimed the workers followed members of the public and were ‘unwilling to take no for an answer’.

A Horsham resident who wished to remain anonymous contacted the County Times to express concern.

She wrote: “He cut across me to stop me walking twice.

“Told him second time that he caught me the first time passing and to get out of my way and that his approach was aggressive. He did back off. Very unimpressed!”

Another complained about the ‘aggressive sales techniques’ they employed.

She added: “They’ve bugged the life out of many of my colleagues this week and there must be some potentially vulnerable people who have been caught by them.”

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