Citizens Advice launches new one-stop home energy advice service for West Sussex to help tackle fuel poverty

A new energy advice service has been launched to help tackle fuel poverty and climate change across West Sussex.

Wednesday, 6th January 2021, 10:16 am
Updated Wednesday, 6th January 2021, 10:33 am

Arun & Chichester Citizens Advice launched the home energy advice service on Monday to help everyone in West Sussex with home energy bills and home energy improvements.

The service is being run by a dedicated team of qualified home energy advisers, trained specifically for this exclusive service.

Emma Pagett, West Sussex fuel poverty co-ordinator, said: “This new service is a welcomed addition to the home energy support available across West Sussex. Residents can now call up just one telephone number to get up-to-date information and advice.”

There is a huge amount of help availalble to help people keep warm and well

Citizens Advice is working with Emma to deliver the Tackling Fuel Poverty, Together project, funded by the Energy Redress scheme, to support households to keep warm, reduce the risk of people struggling to afford energy service costs and tackle fuel poverty across the county.

Emma added: “The West Sussex Affordable Warmth Partnership looks forward to working with the Citizen Advice, West Sussex County Council and all the fantastic community organisations, health groups and local authorities in West Sussex to reach and support residents.”

Home energy advisers can be contacted on 01243 974063, Monday to Friday, 10am to 4pm. The service is available to any West Sussex resident who is worried about the cost of their home energy and keeping warm, or need help with issues such as bills, grants and home energy improvements.

Luca Badioli, Arun & Chichester Citizens Advice chief executive, said: “We at Citizens Advice are proud to continue to be at the forefront of helping residents across West Sussex. In 2020, Arun & Chichester Citizens Advice and Citizens Advice West Sussex helped our community gain more than £10million for those in need and, while the impact of the pandemic continues to affect so many people, our team of qualified energy advisers are here to help anyone in fuel poverty who could be at risk of financial hardship or deteriorations to their health and wellbeing.

“We are extremely grateful to the financial contribution of the Energy Industry Voluntary Redress Scheme for funding such a service. This service is needed, now more than ever, and allows us to work with many partners to tackle fuel poverty, together.”

The new service aims to tackle fuel poverty across West Sussex and help lower carbon emissions by providing energy advice and assistance, from helping families struggling with energy bills payments to empowering individuals to take action, such as switching supplier, signing up for new grants and schemes, and providing homeowners with the knowledge and advice they need to make their homes more energy-efficient.

Charlie Young, Arun & Chichester Citizens Advice’s projects manager, said: “There is a huge amount of help out there to help people keep warm and well, but it can be difficult to know where to start. We’re excited that our new energy team can be a vital guide through the complex systems and support that are out there in the energy sector to ensure your home is warmer today and in the future.”

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