LETTER: Common courtesy of an apology

I recently contacted the West Sussex County Times after being unable to leave the Forum car park in Blackhorse Way, Horsham, on a Sunday morning three two weeks ago.
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In the article you published, it was mentioned that Horsham District Council had apologised for the problems caused to myself and several others also trapped. I am keen to find out exactly who they have apologised to as I have had no contact from them whatsoever.

When I emailed yourselves, I copied in both Parking Services and the chairman of the council. The only response I have received is an automated reply from Parking Services telling me they would be in contact within ten working days. We are now past this time and I have heard nothing.

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Do they suppose that telling a reporter they are sorry is enough? I am the council tax payer and the one who was inconvenienced for well over an hour and it would have been nice had they been polite enough to respond.

I don’t believe I was in anyway rude in the email I sent, although there may have been some underlying sarcasm.

Although I wasn’t expecting a fanfare to arrive at my door with balloons and banners, I would have thought it was common courtesy to at least send a brief email response. Clearly I was wrong.

KERRI HAWKINS

Englefield, Horsham