Online town centre parking system to close

Motorists will no longer be able to pay online for parking at council-owned Horsham town centre car parks.

Thursday, 1st June 2017, 12:21 pm
Updated Friday, 8th June 2018, 2:59 am
JPCT 060115 S15010397x Horsham. Piries Place car park -photo by Steve Cobb SUS-150601-111657001

Horsham District Council has confirmed hundreds of customers who signed up for its online SmartPark payment system will have their accounts closed following an issue with a software provider.

It will be shutting down the system from June 9 with users told they will have to use the car parking machines to pay for their parking.

The council said 710 customers were affected by the closure and it had sent letters to everyone explaining the changes.

The letter stated a software provider for Newpark, which provides the online payment service for SmartPark, could no longer support online account facility.

Users with £10 or less in their account after the system is shut down will have the money put against their registration plate, which they can continue to use to pay for parking. Anyone with over £10 will have the money transferred back into their account.

The council apologised and said it was ‘exploring avenues’ to try and resume the service in the future.

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