Inspectors praise ‘kind’ staff at Horsham care service

CQC
CQC

A service which cares for people in their own homes has been branded a ‘lifeline’.

The Care Quality Commission (CQC) praised the ‘kind’ staff at Alina Homecare Horsham – which looks after 20 people with dementia, physical disability and older people.

A CQC report, published on July 21, states: “People told us they felt safe using the service. Another person told us ‘Oh yes I feel safe, it’s a life line. They have taken such a lot of care of me. They pass everything of concern on to the district nurse.

“The experiences of people were positive. People told us they felt safe, that staff were kind and the care they received was good.”

“The provider made sure there was enough staff at all times to meet people’s needs. When the provider employed new staff at the service they

followed safe recruitment practices.”

Inspectors discovered detailed care plans – which were developed with the people being cared for by the service.

One carer told the health watchdog that she arranged a tea tray for one of the women she visits – to encourage her to stay independent and pour her own tea.

Staff told inspectors they ‘always’ had enough time to care for people on their visits – and if they did they would ask for the call to be extended.

Geoff West, registered manager at Alina Homescare Horsham said: “We’re delighted with the outcome but also the communication process.”

“The lead inspector was very helpful. He was phoning us beforehand and was very good after the event.”

Mr West added the service had been running for just over a year and was pleased with the results of the first inspection.

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