Henfield care home delighted after strong result in nationwide survey

Red Oaks Care Home, Henfield SUS-150216-153045001
Red Oaks Care Home, Henfield SUS-150216-153045001

Staff and residents at Barchester’s Red Oaks Care Home, in Henfield, are delighted after the home performed strongly in a nationwide survey of care home residents.

The results, launched on Monday February 16, show Red Oaks care home was given an overall performance rating (OPR) score of 973, out of 1,000.

Your Care Rating is the country’s largest survey of care home residents and gives residents a voice, putting their care at the heart of understanding more about how well care homes perform. Over 21,000 residents in 1,034 care homes across the UK took part.

Each care home was given an overall score based on resident feedback across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life, which means the residents of Red Oaks highly rate the standard of care they receive.

Jacky Welch, the General Manager at Red Oaks, said: “We are glad that our residents value the care they receive at the home. We are so pleased with our scores, which show that life for our residents is happy and fulfilling.

“Every care home resident should be able to speak up about their care and we ensure both residents and relatives have the opportunity to voice their opinions. My door is always open and we are committed to raising standards and being transparent.”

All of this year’s results for every care home surveyed are displayed on the Your Care Rating website. All of this helps families who are choosing a care home for a loved one by giving them vital information on what the residents actually think of each home and the standard of care. There are many sources to refer to before choosing a care home and visiting first-hand is advisable before making any decision.

The survey was compiled by leading research company Ipsos MORI with input from the 29 small to large care home operators who chose to take part, plus the National Care Forum and Care England.

Report and picture contributed by Martin Knight.