On Saturday May 17, Arun Veterinary Group officially opened their new purpose built surgery in Ashington.
The arrival of the new practice had been well anticipated within the village following a 9 month build programme and pet owners turned out in vast numbers to take a tour of the premises as well as enjoy stalls, face painting, food and refreshments.
Director Matt Gittings, pictured with his eldest daughter Lily-Rose made an emotional speech to the crowd that gathered before Lily-Rose cut the ribbon to mark the opening.
It was a very proud day for Matt and his team who are thrilled to finally be able to extend their excellent standard of veterinary service from their existing base in Pulborough and Storrington to the local community of Ashington and neighbouring villages.
The new practice is a purpose built, fully functional surgery with on site laboratory, kennels, theatre, X-ray and dental facilities.
Pet owners queued to take a tour of the new practice, which has also been designed with the ‘customer experience’ in mind.
“When designing the new practice I wanted to modernise the customer experience especially within the reception area and consultation room,” Matt remarked.
“I really wanted to make these areas more vibrant and interesting yet retaining the clinical element of what we do. I have tried to bring the history of our practice to the new practice whilst modernising the environment.
“The aim overall has been to create a relaxing and welcoming environment for our clients and it seems from the feedback we have received that it has achieved these goals.”
Matt went on to say: “We have also designed the clinical areas to a very high standard with patient care and service a priority to us.
“For this reason we have invested heavily in modern veterinary equipment. The practice has also incorporated air conditioning in each room and a Sonos music system, allowing pets to recover to the soothing sounds of classical music whilst clients waiting in reception can listen to Radio 2!
“I am extremely proud of this new surgery and I look forward to welcoming new clients here. We are currently offering a complimentary veterinary appointment, worth £30, for all newly registered clients.
“We are also very happy, subject to appointment, to give pet owners a tour if they have been unable to attend the opening today.”
The surgery is located on London Road, Ashington, immediately off the A24 and has dedicated parking facilities and full disabled access.
The team are all village based and the practice offers continuity of care with the ability to develop a relationship with one vet.
For further details you are invited to contact the practice on 01903 254799, email firstname.lastname@example.org or visit the website www.arunvetgroup.co.uk
Report and pictures contribted by Julie Fourcade.