Getting the right NHS care

NHS info
NHS info

From NHS Horsham and Mid Sussex Clinical Commissioning Group:

Specialist consultants working in emergency departments at our two biggest hospitals in Crawley, Horsham and Mid Sussex have launched a brand new film to help local people get the Right Care, Right Now this winter.

They join a raft of healthcare professionals - including nurses, doctors and pharmacists - who have come together to promote our NHS Mobile web App – an interactive directory of local NHS services at your fingertips, to guide you to the right place for health care where and when you need it.

Jason Gray, Paediatric Consultant Nurse from Princess Royal Hospital and the Royal Alexandra Children’s Hospital in Brighton, stars in the film. He said: “For children who are medically unwell, they can access their GP, or call 111 out of hours and take advice from them. If they need to then they would be referred to the children’s emergency department here in Brighton, alternatively there is a minor injuries facility for children at Princess Royal Hospital in Haywards Heath, who will deal with minor cuts and bruises minor broken bones and minor head injuries.

Julian Webb, Emergency Department Lead Clinician at Redhill Hospital, part of Surrey and Sussex NHS Trust, also features in the clip. The emergency department at the hospital will see about 87,000 patients a year, with up to 100 ambulances arriving every day.

He said: “We aim to see all our patients and treat them appropriately within four hours. It’s probably worth noting though that if you have something minor then you can be seen in Crawley Urgent Treatment Centre for example, or by your local pharmacist, and probably be seen much more quickly.

NHS Crawley CCG and NHS Horsham and Mid Sussex CCG developed the Right Care, Right Now campaign in partnership with other local NHS organisations.

Dr Amit Bhargava, lead GP for Crawley CCG, said: “We’re guiding people at their time of need with our quick and easy-to-use app and website which uses their symptoms to match them to a service closest to them. This campaign is all about ensuring people get care locally, as quickly as possible, and via the right professional.

Dr Minesh Patel, lead GP for Horsham and Mid Sussex CCG, added: “Right Care, Right Now is also about supporting our NHS this winter. Everyone knows that demand on care is at its highest when it is coldest. Together, we can look after patients and look after our NHS - we all have a part to play. The Right Care, Right Now campaign and app is one step in the right direction.”

Film clips starring our two lead GPs as well as local community pharmacists and urgent care nurses from across Crawley, Horsham and Mid Sussex have already been launched. If you missed the first three installments, you can catch up now on your local NHS You Tube channel, or you may have spotted the films playing in hospital waiting rooms or within the advice section of the Mobile web App.

Please try out our Mobile web App now and let us know what you think of the tool by feeding back via the contact us tab.