DAIRY Crest, a UK dairy food company, has announced a ‘small number of redundancies’ may be made in Horsham following a decision to centralise its call centre operation.
The job losses will come from its depot on Brighton Road, Horsham, where the customer services department is based.
A spokesperson for Dairy Crest said: “Last year we instituted a major review of our depot operating procedures to allow us to offer the best service to our customers.
“As a result, we have adopted a centralised call centre system which will allow us to respond to customers in a more co-ordinated way.”
They added: “Regrettably these changes may result in a small number of redundancies at Horsham depot.
“We will, of course, be making every effort to secure alternative employment for those whose employment is affected by these changes.”
A concerned customer of Dairy Crest, who did not want to named, said that the company was outsourcing the call centre to Manila in the Philippines. This has not been confirmed by Dairy Crest.
He added that due to the economic climate he didn’t feel it was a good thing for a big employer in Horsham to be making people redundant and felt this would be a blow to the local job market.
Dairy Crest’s decision is part of an on-going operational review.
A spokesperson for the company said: “We are currently consulting with any staff who may be affected by the changes. We therefore cannot comment further at this stage.”