We wanted to get in touch to let your readers know the way water is provided is changing for non-household customers as the retail market opens for competition.
From 1 April, the non-household water market in England opens to competition - meaning all businesses, public sector organisations and charities will be able to switch to another water and sewerage provider. From April 1, those customers can choose who provides their retail services - including handling customer queries and complaints, billing and meter reading.
We announced last year that we’ve transferred our non-household retail business to Business Stream.
We have dedicated teams in place to support retailers and any final billing queries from non-household customers.
We want to make it as easy as possible for people to get in touch if they have any questions or queries about the changes to the market.
As the wholesaler, we’ll continue to own, manage and maintain the water and wastewater infrastructure for our customers in the area, including treatment plants and the sewerage network.
We’re still your contact for non-household customers during an emergency - for example a water supply issue or a burst pipe. We have a dedicated 24/7 telephone number for people to contact us directly about incidents and emergencies on: 0330 303 0368.
We’ll also be publishing regular updates about the market changes on our website: https://www.southernwater.co.uk/countdown
Southern Water director of operations, Yeoman Road, Worthing
Don’t miss out on all the latest breaking news where you live.
Here are four ways you can be sure you’ll be amongst the first to know what’s going on.
1 Make our website your homepage at www.wscountytimes.co.uk
2 Like our Facebook page at www.facebook.com/wscountytimes
3 Follow us on Twitter @wscountytimes
4 Register with us by clicking on ‘sign in’ (top right corner). You can then receive our daily newsletter AND add your point of view to stories that you read here.
And do share with your family and friends – so they don’t miss out!
The County Times – always the first with your local news.
Be part of it.