HORSHAM'S Carfax post office has eight service positions plus one bureau de change and one small retail counter where one can purchase small items such as stamps and envelopes.
Arriving at 15.50 on Tuesday June 24, not the most busy time one could be excused for thinking, I was presented by a line of approximately 20 people queueing to be served from the three positions that were staffed, although at one of them no servi
ce was being provided for the first five minutes of my wait because the counter assistant was doing something else.
The retail counter was unstaffed and customers were told that they could be served at one of the main counter positions. It took me 15 minutes to get to the head of the queue to be able to effect a transaction that only took a further two minutes.
In all this time, the queue did not get any shorter, and some would-be customers walked out.
If the Post Office's grand plan is to force the majority of Horsham residents and those from the outlying areas into the Carfax, shouldn't they at least ensure that they staff enough counter positions to cope with the increased business?
They could say that because the queue did not get any longer they had matched the customer arrival rate properly, but from our side of the counter, 15 minutes does seem an inordinate length of time to wait to buy one stamp or cash an uncrossed postal order.
MICHAEL CROSS
Springfield Crescent Horsham
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